Add FAQs to Your Web Online Store

Adding FAQs (Frequently Asked Questions) to your store is a great way to address common customer queries and provide helpful information. Here's a detailed guide in simple terms to help you set up FAQs on Online Store.

Step 1: Open the Store Page

1. Log in to your BuildMyStore account.

2. Navigate to the Store Page from your dashboard.

Step 2: Access Store Settings

1. On the left-hand side menu, click on the Store Setting option.

2. A new interface will open, giving you access to various store customization settings.

Step 3: Navigate to the FAQ Section

1. In the Store Setting interface, click on the FAQ option.

2. Another interface specifically for managing FAQs will open.

Step 4: Add New FAQs

1. On the FAQ interface, locate the Add button in the top-right corner of the page and click it.

2. A new interface will open where you can add the FAQ details:

   • Question: Write a clear and concise question that customers might ask.

   • Answer: Provide a helpful and easy-to-understand answer to the question.

Step 5: Save the FAQs

1. After adding the questions and answers, review the details to ensure they are accurate and complete.

2. Click on the Save button located at the bottom-left corner of the interface.

Step 6: FAQs Will Be Visible on Your Store

1. Once saved, the FAQs will be displayed in the relevant section of your online store, making it easier for customers to find answers to common questions.

2. This helps improve customer experience and reduces the number of repetitive inquiries.

Step 7: Update Existing FAQs (Optional)

1. If you want to update or modify existing FAQs later, return to the FAQ section in the Store Settings interface.

2. Select the FAQ you want to edit and click the Update button located in the top-middle part of the interface.

3. Make the necessary changes and save them.

Benefits of Adding FAQs

• Improves Customer Satisfaction: Quick answers to common questions save customer’s time.

• Reduces Support Queries: FAQs can address repetitive queries, freeing up time for your support team.

• Builds Trust: A detailed FAQ section shows customers you care about their needs and concerns.

By following these steps, you’ll have a comprehensive FAQ section that helps your customers navigate your store and understand your offerings better.